Committed to Your Complete Satisfaction
Here we outline our clear return policy, focusing on quick solutions and an easy refund procedure to provide you confidence and contentment.
What is keprain’s return policy?
Find clear guidance on how to return products or request refunds, ensuring a smooth and hassle-free experience.
How do I initiate a return with keprain?
Contact our support team within 30 days to start the return process.
Are there any items that cannot be returned?
Certain personalized or final sale items are non-returnable.
How long does it take to receive a refund?
Refunds are processed within 7 to 10 business days after receiving the returned product.
Who covers the cost of return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect.
Return & Refund Policy
Learn the clear steps to request returns or refunds, ensuring a smooth and hassle-free experience with keprain.
1
Initiate Your Return
Contact our support team within 30 days of purchase to start the return process and receive guidance on eligibility.
2
Prepare Your Package
Securely pack the item with all original materials and include the return authorization provided by keprain.
3
Receive Your Refund
Once we receive and inspect your return, we will process your refund promptly to the original payment method.